At Ashish Shoes Mart, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
- Returns are accepted only if the product is damaged, defective, or incorrect.
- The product must be unused, unworn, and in its original packaging with all tags intact.
- Return requests must be raised within 3 days of delivery.
2. Non-Returnable Items
- Products damaged due to customer misuse
- Products without original packaging or tags
- Items showing signs of wear or use
3. Return Process
To request a return:
- Contact us via email or WhatsApp within 3 days of delivery
- Share clear photos/videos of the product and packaging
- Our team will review and confirm the return request
Once approved, return instructions will be shared.
4. Refund Policy
- After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges (if any) are non-refundable.
5. Exchange Policy
- Exchanges are allowed only for size or defective products, subject to availability.
- Exchange requests must be made within 3 days of delivery.
6. Cancellation
- Orders can be cancelled only before dispatch.
- Once shipped, cancellation requests will not be accepted.
7. COD Orders
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.
8. Contact Us
For return or refund-related queries, contact us at:
Ashish Shoes Mart
📧 Email: info@ashishshoesmart.online
🌐 Website: https://ashishshoesmart.online/